Care Center Description: Proliance Eastside ENT is high energy practice with five ENT physicians practicing in three clinic locations (Bellevue, Kirkland and Redmond) and doing surgery in both Bellevue and Kirkland.
Position Summary: The primary role is to deliver excellent service to our patients and providers. The successful PSR will manage provider schedules for optimal patient experience. This includes collecting demographic, insurance and clinical information needed for a seamless clinic visit.
Welcome patients to our clinic and complete the check in process
Manage provider schedules to ensure patients are scheduled for the appropriate times slots
Process necessary information including chart preparation and triaging with physicians and medical assistants
Schedule appointments and collect demographic data, collect and verify insurance information and determine clinical information needed
Obtain patient medical records, lab reports, x-ray reports, hospital notes, referral information, etc.
Facilitate flow of patients by coordinating with medical assistants
Manage the phone system and incoming calls on the clinic main line; answer patient calls and direct accordingly
Other tasks as assigned by the Clinic Manager
Other Skills and Traits:
Ability to maintain composure in stressful situations
Ability to communicate effectively in person and via phone
Ability to exhibit cooperation, flexibility and provide assistance when interfacing with patients, physicians and staff
Ability to demonstrate excellent problem-solving and organizational skills
Ability to understand and respect the need for confidentiality
Ability to show consistency and timeliness with attendance
Personable demeanor and professional appearance
Position Education, Experience or License Requirements:
High school education; some college preferred
ENT and/or medical scheduling experience desired
NextGen experience desired
Proliance Surgeons offers a competitive salary with outstanding benefits; including parking.