Medical Phone Reception & Records Support Specialist Print

Job Summary

ProOrtho, a division of Proliance Surgeons Inc., is seeking a Medical Phone Receptionist & Records Support Specialist to join our team.

Job Description

Posted: 09/26/2018
Status: Full Time
Type: Administrative
Care Center: Pro Ortho
City: Kirkland, WA

Full Time Position: 0.5 FTE Medical Phone Receptionist – 0.5 Records Support Specialist

40 hours per week, non-exempt position

Essential Functions:

Records Support Specialist:

  • Responsible for checking data quality and for accurate data entry
  • Perform various processes related to prepping, scanning, indexing and assigning document names into the patients Electronic Health Record (EHR) system

Medical Phone Receptionist:

  • Acts as a liaison for patient phone calls, gathering and inputting registration information and scheduling office appointments into NextGen software
  • Works in a team environment to perform front office support duties, including:
    • Booking appointments
    • Greeting patients
    • Referral management
    • Processing necessary information to support that activity
    • Triaging with physicians and medical assistants on acute scheduling problems


Essential qualities necessary include, but are not limited to:

  • Patient and pleasant personality; works well with a variety of people
  • Detail oriented
  • Team player
  • Ability to work independently, with little supervision
  • Interfaces well with staff and physicians
  • Professional demeanor
  • Pleasant and friendly tone of voice
  • Able to multitask several items at one time
  • Ability to prioritize documents


  • Answer patient calls and direct appropriately
  • Back up check in/register patients, verify information on established patients, and update patient information in computer
  • Facilitate flow of patients by
  • Scan and index medical documents, forms and referral information into the patient electronic chart within department guidelines
  • Responsible for the accurate and timely entry of patient medical records into the EHR system
  • Participates in quality assurance workflow
  • Maintain electronic health records (EHR) databases
  • Complete duties as directed by supervisor
  • Assist other personnel as directed by department lead or Director of Operations


  • High School education
  • 1-2 years relevant experience in public contact
  • Minimum one year Medical Reception experience (desired)
  • Minimum one year Medical Records Support Specialist experience (desired)
  • Epic EMR and OnBase experience (desired)


  • Problem solving skills
  • Skill in using a computer
  • Ability to type/data entry
  • Ability to multi-task
  • Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients and staff
  • Ability to remove oneself personally from given situations, remaining objective
  • Skill in organizing and reporting information that is accurate and complete
  • Understanding of the need for and evidence of consistent respect for confidentiality
  • Ability to communicate clearly
  • Ability to work in a team environment
  • Consistency and timeliness in attendance
  • Knowledge of HIPAA privacy rules

Work Environment/Physical Demands:

The work environment/physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Requires corrected vision and hearing to normal range
  • Regularly required to talk or hear
  • Regularly is required to stand, walk, and sit
  • Work is performed in an office environment
  • Some bending and stretching required
  • Use of telephone is required
  • Manual dexterity required for use of computer keyboard
  • Occasionally lifts and carries items weighing up to 50 pounds
  • This position may require working under stressful conditions or working irregular hours


This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How to Apply:

If interested in applying, please submit your resume through the form below or email to

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