PC Help Desk Technician Print

Job Summary

The Central Business Office of Proliance Surgeons, Inc., is looking for a PC Help Desk Technician to offer IT support to all Proliance locations in and around the Puget Sound area, both on and off-site.

Job Description

Posted: 01/11/2019
Status: Full Time
Type: Administrative
Care Center: Proliance Surgeons, Inc.
City: Seattle, WA

Responsibilities:

  • Provide on-site technical support for hardware and software to all Proliance locations
  • Provide end user desktop and networking support with other technicians via phone, email, and in person to a user base of approximately 2000 medical industry employees
  • Deploys and maintains desktops, laptops, PDA’s, printers, peripherals, and software located at approximately 50 Washington office locations
  • Respond to calls, and email requests, for technical, desktop, and server support by working troubles tickets as directed
  • Setup and maintain printer queues for each site; evaluate the overall printing process
  • Inventory control – includes maintaining PC/printer/hardware stock and updating database accordingly
  • Proactively be involved in desktop support issues, by identifying, researching and applying solutions to a wide variety of technical issues
  • Work with 3rd Party vendors and internal customers, often interfacing with management personnel, to accomplish requested technical tasks
  • Troubleshoot problems with Server hardware as needed
  • Perform other tasks as assigned

Requirements:

  • Associate's degree in information technology or similar discipline and a minimum of 2 years of experience working in a helpdesk environment or 3 years of equivalent experience 
  • Proficient in supporting Microsoft Windows 7/Win 10 and Office applications
  • Strong written and verbal communication skills
  • Excellent customer service skills and a positive attitude 
  • Ability to trouble shoot technical issues, multi-task and perform effectively under pressure
  • Valid WA driver’s license
  • CompTIA, Microsoft, Cisco, or ITIL certifications desired, but not required
  • Knowledgeable with LAN/WAN/WLAN technologies
  • Experienced with Microsoft client and server operating systems
  • CISCO phone system experience preferred
  • Healthcare experience preferred

How To Apply:

If interested in applying, please submit your cover letter and resume through the form below or email to reception@proliancesurgeons.com.

  • Use “PC Help Desk” as the subject
  • Candidates under consideration will be scheduled for a telephone, Skype or FaceTime interview. Successful first round candidates will be invited to interview in person
  • We regret we are not in a position to personally respond to all applicants


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