Patient Scheduling/Call Center Professional Print

Job Summary

Cascade Ear Nose and Throat, a division of Proliance Surgeons, Inc is looking for a Patient Scheduling/Call Center Professional to join our busy ENT practice with 3 clinics and an ambulatory surgery center.

Job Description

Posted: 05/15/2019
Status: Full Time
Type: Administrative
City: Mount Vernon, WA

Education and Experience:


  • High school graduate or GED
  • One year medical scheduling or reception experience


  • Bilingual (Spanish and English) a plus

Job Responsibilities:

  • Schedule appointments via telephone
  • Answer patient calls and direct appropriately
  • Check in/register patients, verify information on established patients, and update patient information in computer
  • Triage calls with physicians and medical assistants
  • Collect co-pays and payments on account in person and over the phone
  • Assist patients with online portal access
  • Accomplish other front office tasks such as scanning, faxing, opening mail, etc

Skills & Abilities:

  • Problem solving skills
  • Knowledge of medical records software systems
  • Knowledge of medical insurance requirements
  • Consistency and timeliness in attendance
  • Ability to communicate clearly with excellent phone etiquette
  • Establish and maintain an effective working relationship with all staff
  • Ability to maintain composure in stressful situations


  • $15-15.50 per hour in a benefited position

How to Apply:

If interested in applying, please submit your cover letter and resume through the form below or email to


Apply Now

File types allowed: txt, doc, docx, xlsx, word, pdf