Patient Services RepresentativePrint

Job Summary

Plastic & Reconstructive Surgeons, a division of Proliance Surgeons has an immediate opening for a full time Patient Services Representative.

Job Description

Posted: 07/24/2019
Status: Full Time
Type: Administrative
City: Renton, WA

Plastic & Reconstructive Surgeons, a division of Proliance Surgeons has an immediate opening for a full time Patient Services Representative. 

Essential Duties and Responsibilities Include, But Are Not Limited To:

  • Schedules all appointments with the appropriate physician and clinic to ensure top quality care to patients.
  • Collects all patient demographic and insurance information accurately and completely.
  • Reviews the schedule status daily for the remainder of the week and weeks following.
  • Cancels and reschedules appointments, as necessary; follows-up on no shows.
  • Monitors physicians’ daily schedules & alerts other team members of upcoming issues.
  • Resolves issues for patients regarding any issues encountered in the appointing process or notifies appropriate department to ensure resolution of issue.
  • Research complex issues across multiple databases and work with support resources to resolve patient issue.
  • Ability to exhibit cooperation, flexibility and provide assistance when interfacing with patients, physicians & staff
  • Data entry incoming referrals from multiple referral sources and contact patients to coordinate appointment.
  • Outbound calls to capture patients due for appointments and scheduling.
  • Other duties assigned.

 

Requirements:

  • High school diploma or equivalent.
  • Excellent phone etiquette, handling multiple phone lines and able to multitask in a fast paced environment.
  • One year minimum experience in medical practice and in scheduling preferred.
  • Excellent customer service and interpersonal communication skills.
  • Knowledge of insurances and EPIC preferred.

 

*Please send your resume and cover letter ATTN: ANNIE at a.cielo-brown@proliancesurgeons.com.



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