Orthopedic Physician Associates, a division of Proliance Surgeons, Inc.and a premiere orthopedic practice minutes from downtown Seattle, is looking for a qualified individual to join our Operator Team as an addition to staff.
The role of the Clinic Telephone Operator is to act as a communication specialist and liaison between callers, patient, physician, and staff with prompt, friendly, and professional assistance as required. This position is mainly concerned with telephone answering, call screening, routing, and message taking. It includes technical knowledge of telephone equipment.
Duties and Responsibilities
Take messages off the message lines first thing in the morning as well as throughout the day.
Take prescription refill and lab result calls with accuracy.
Triage, screen and rout calls appropriately.
Place calls at physicians’ request.
Assist in special mailing projects as required.
1-2 years telephone switchboard experience in a healthcare setting
Nextgen knowledge strongly preferred
Problem solving skills and an ability to multi-task
Skill in using a computer
Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff
Skill in organizing and reporting information that is accurate and complete
Understanding of the need for and evidence of consistent respect for confidentiality
Ability to maintain composure in stressful situations
Skill in establishing and maintaining effective working relationships with all staff
We offer competitive wages and benefits—including transportation—and an opportunity to work with a wonderful team for great physicians. To find out more about Orthopedic Physician Associates, please visit us on the web at www.opaortho.com