Notice of Data Security Incident

Proliance Surgeons, Inc. (“Proliance”) recently detected a data security incident affecting its corporate website. We immediately worked to contain the incident, launched an investigation, and engaged an industry leading digital forensics firm to assist. The investigation determined that payment card information may have been exposed for customers who made payments through Proliance’s online payment platform between November 13, 2019 and June 24, 2020. The information involved in this incident may have included cardholder name, payment card account number, expiration date, and zip code. Only payments made online were at risk; in-person or phone payments were not affected.

Patient health care information was not affected by this incident. Aside from payment card information, no sensitive personal information or protected health information was exposed.

At Proliance, we take information privacy and security very seriously. That is why we are providing this information and offering free resources to help our customers protect their payment card information.

In coordination with our digital forensics firm, we have identified the source of the incident and ensured that our online payment platform has been secured. We have also launched a brand new website and payment platform with enhanced security measures to prevent similar incidents in the future.

We encourage our customers to carefully review and monitor their payment card account statements. If you believe your payment card may have been affected, you should immediately contact your bank or card issuer. We have notified payment card networks so that they can coordinate with card issuing banks to monitor for fraudulent activity on cards used during the identified timeframe. Additional information about steps you can take to protect your personal information is provided in the full announcement.

We take your trust in us seriously and we deeply regret any worry or inconvenience that this may cause you.

If you have any questions regarding this, please feel free to call us at 833-754-1799.