1017 20th Street

Phreesia FAQ

If you are unable to complete your pre-registration and check-in prior to your visit, please arrive at least 15 minutes prior to your appointment time to allow time to complete your registration and check-in, in our office.

Completion of additional Forms & Paperwork: please inform the front desk of all forms and paperwork you need completed by the Physician or Physician Assistant. This includes forms requested by the patient, employer, or insurance company. Forms and paperwork will not be completed completed until the paperwork fee is paid at the time of check-in. This charge is the patient’s responsibility and helps cover the administrative time it takes to complete paperwork. Please allow up to 10 business days to complete forms and paperwork.

1. X-rays, MRI’s, CT’s and Ultrasounds:

We offer digital X-Ray and MRI imaging services at our office. Please inform us if you’ve had imaging done (i.e. X-Ray, MRI, CT, etc.) at other locations prior to your appointment. We are able to review imaging studies done at Skagit Regional Hospital, Island Health and Rayus (formally CDI), Mt Baker Imaging, Bellingham Advanced Medical Imaging, PeaceHealth, Whidbey General Hospital, North Cascade Family Physicians, The Everett Clinic, University of Washington Medical Center, Providence, Swedish and Virginia Mason online in our office. If you had imaging studies done at other facilities not listed here, please bring those with you on a computer disc or other electronic format.

2. Medication Refills:

Please monitor your medications. We require 48-72 hours, or 2-3 business days to process refills.

For non-narcotic medication refills please contact your pharmacy to obtain a refill. Your pharmacy will send us a prescription refill request.

For narcotic and pain medication refill requests, please contact our office before you run out. Most pain medications require a written prescription that must be picked up at our office. Please note that we do not refill prescriptions after hours, on weekends, or holidays, so please plan accordingly. Our office follows CDC, AAOS, and Washington State Healthcare Authority guidelines, to closely manage our patients use of prescription narcotic medications.

3. Emergency Re-schedule:

Our physicians are often called to the hospital or emergency room for critically injured patients. We regret the need to re-schedule patients, but emergency surgeries are part of an Orthopedic Surgeon’s daily schedule. We appreciate your understanding and flexibility!

4. Telephone Calls:

We endeavor to return all phone calls in a prompt, efficient manner. To ensure that the patients being seen in the clinic get the complete attention from our nursing staff and providers, phone calls will be returned as soon as we are able. Please allow at least 1 business day for return calls about non-urgent issues.

5. Emergency Calls:

During regular office hours, an emergency call will be handled immediately. In the event of an emergency that occurs when our office is closed, our answering service will contact the physician on call to assist you.

6. Independent Medical Exams (IMEs):

Our providers do not perform Independent Medical Examinations (IMEs), nor do they provide disability or impairment ratings.

7. Durable Medical Equipment (knee, ankle, wrist braces, etc.):

We offer DME in-house! If you are need of DME, our doctors will prescribe one of our braces and you will be fitted by one of our DME-trained specialists. You can also be scheduled with one of our Physical Therapists who will train you how to use your DME. You are not obligated or required to obtain a DME product through us, but we do encourage you to go through a trained and certified DME professional to find the most appropriate and well-fitted DME product, to ensure you are properly supported and heal properly. Yes, you can probably find DME items cheaper “on Amazon” but you’ll have no guarantee that you’re getting the correct product for your need, or that it will fit you properly. Shop wisely!

Our physicians are often called to the hospital or emergency room for critically injured patients. We regret the need to reschedule patients, but emergency surgeries are part of an Orthopedic Surgeon’s daily schedule.

1. How do I enroll in the Medfusion patient portal?
   Provide a valid email address to your practice. You’ll receive an invitation to enroll. You can then create a username and password then follow onscreen prompts to activate your account.
2. What if I do not receive an email invitation?
   Please contact your clinic to re-send you an enrollment email invitation.
3. Is an email address necessary to enroll in the new patient portal?
   Yes
4. Does the enrollment link in the email invitation expire?
   Yes, the enrollment link will expire after 30 days. Please be sure to enroll as soon as you receive your invitation.
5. What email address will emails from the new Medfusion patient portal come from?
   The email will come from noreply@medfusion.net or noreply@nextgen.com. To ensure delivery of future emails, please add noreply@medfusion.net and noreply@nextgen.com to your address book.
6. What internet browser works best with the Medfusion patient portal?
   Google Chrome is the recommended browser for the patient portal. Mozilla, FireFox and Microsoft Edge will work fine as well. We do not recommend using Safari as it conflicts with the patient portal software at times. For iPhone, iPad users – Google Chrome can be downloaded from the App Store on Apple’s iOS. Chrome is compatible with both the iPhone and iPad. By default, Apple uses Safari as a browser since it is their product. It may be best to view it in Chrome on the iPhone if Safari has issues.
7. I have completed my enrollment in the new patient portal, but I do not see my Health Record. Why?
   Please allow up to 4 business days for the health record information to fully load onto your account.
8. What can I do with my health records?You can easily review, download, or share your health records with other providers.
9. How can I access a patient portal for my child/underaged minor?
   Your practice will send a parent/guardian invitation to view and manage your child’s account.
10. Can two parents/guardians link to the same child’s account?
    More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.
11. Can I share access with a trusted representative?
    You can invite trusted representatives to access your patient portal in your “Profile”. If they do not have a patient portal account, they will be prompted to create one. From there, they can toggle between their own account and any accounts that have been shared with them.
12. How do I request medical records to be sent to my patient portal?
    You can easily request medical records by clicking on the Ask a Question feature on the portal. Selecting the Medical Records Request option will populate a message for you to request any medical records to be sent to your patient portal from your care team.
13. What do I do if I forgot my username and/or password?
    To reset your username and/or password, click “I forgot my username and/or password” located beneath the portal sign-in button. You will then be prompted to answer your security question and reset your password at that time.
14. I can’t remember the answer to my security question to reset my password?
    If you forgot your username and/or password and don’t know the answer to your security question, please reach out to the clinic to send you a reset password email.
15. Is my patient portal secure?
    Yes. Your patient portal is HIPAA compliant, which means your information is securely stored and encrypted.

ACA 1557 Notice of Nondiscrimination
ACA 1557 Statement of Nondiscrimination
Assistance for Non English Speakers
Financial Policy
Medication Prescribing Policy
Notice of Privacy Practices
Scheduling, Timeliness, Discharge Policy
Service Animal Policy
Weapons & Firearms Policy

Patients: For free access to view and obtain your own medical records and visit notes, you may access them via our Patient Portal. Please allow up to 7 days after your visit to access the records.

Healthcare providers: please contact our office directly for continuity of care records.

For all other records requests, please review instructions to submit your medical records request.

Total Joint (Knee, Hip) Presentation
Total Hip Surgery Guide
Total Hip Precautions – Anterior
Total Hip Precautions – Posterior
Total Knee Surgery Guide
Pre-Operative PT Total Knee Guide
Post-Operative PT Exercises
Spine Surgery Guide
Pain Medication Prescribing Policy