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Revenue Cycle Credit Resolution

Welcome to the Credit Resolution Department at Proliance Surgeons CSO Revenue Cycle. Our dedicated team is here to streamline the refund process, ensuring accuracy, efficiency, and strict adherence to regulations, policies, and contracts.

If you've made an overpayment on your responsibility, rest assured that our Credit Resolution Team is here to assist you. Patient credit refunds are readily available through the clinic or surgery center associated with your credit account.

To speak with a representative regarding a potential credit balance in your account, you will need to contact the Care Center where you were seen. You can find a list of all our locations here.

For insurance-related refunds, you can submit requests using any of the following methods:

  • Email: requestrefund@proliancesurgeons.com
  • Fax: (206) 452-5921 (Attn: Credit Resolution Dept)
  • Mail:
    Proliance Surgeons
    Attn: Credit Resolution Department
    805 Madison St, Suite 901
    Seattle, WA 98104

    Be sure to include all relevant documentation along with your contact information and the address where the refund should be sent.

Returning refunds should be hassle-free. Please mail your refunds to:

Proliance Surgeons
Attn: Credit Resolution Department
805 Madison St, Suite 901
Seattle, WA 98104

Contact Information

If you have any questions or concerns about your refund request status, please don’t hesitate to contact us.

Our Credit Resolution Department remains dedicated to providing exceptional service and ensuring seamless financial interactions with Proliance Surgeons. Thank you for entrusting us with your credit resolution needs.

Frequently Asked Questions (FAQs) – Refunds

  • Refunds typically take 10-15 business days to process for credit card payments.
  • Refunds issued by check may take 15-20 business days to arrive by mail.

If you submitted a refund request but have not yet received confirmation that it has been processed, please contact:

If you received confirmation that your refund has been processed and need to check the status of your physical check, please contact:

If it has been more than 20 business days since your check was issued and you have not received it, please contact the Refund Check Status Line at (206) 709-0099 to request assistance.

Yes, if you have an outstanding balance at any Proliance Surgeons care center, your refund will be applied to that balance. Please contact requestrefund@proliancesurgeons.com to discuss.

If you believe you have a credit on your account due to an overpayment, please contact:

  1.  

At this time, refunds are typically processed via check or returned to the original payment method (credit card). Direct deposit refunds are not available.

If your refund request does not meet eligibility requirements, you will be notified with a reason. If you have additional questions, please contact requestrefund@proliancesurgeons.com.

For general billing, or insurance-related inquiries, please contact the Billing Department at (206) 838-7782.

You can pay your bill using the following options:

  • By Phone: Call (206) 264-8100 and follow the prompts.
  • Online: Take Me to Bill Pay
  • By Mail: If you received a bill in the mail, follow the instructions provided for payment.

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805 Madison St, Suite 901

Seattle, WA 98104

206-264-8100

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© 2021 Proliance Surgeons

805 Madison St. Suite 901 | Seattle, WA 98104 | 206-264-8100