Revenue Cycle Credit Resolution

• Refunds typically take 10-15 business days to process for credit card payments.
• Refunds issued by check may take 15-20 business days to arrive by mail.

If you submitted a refund request but have not yet received confirmation that it has been processed, please contact:

• Email: requestrefund@proliancesurgeons.com
• Phone: (206) 784-8908
• Fax: (206) 452-5921 (Attn: Credit Resolution Dept)

If you received confirmation that your refund has been processed and need to check the status of your physical check, please contact:

• Refund Check Status Line: (206) 709-0099
• Email: refunds@proliancesurgeons.com
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If it has been more than 20 business days since your check was issued and you have not received it, please contact the Refund Check Status Line at (206) 709-0099 to request assistance.

Yes, if you have an outstanding balance at any Proliance Surgeons care center, your refund will be applied to that balance. Please contact requestrefund@proliancesurgeons.com to discuss.

If you believe you have a credit on your account due to an overpayment, please contact:

• Email: requestrefund@proliancesurgeons.com
• Phone: (206) 784-8908

At this time, refunds are typically processed via check or returned to the original payment method (credit card). Direct deposit refunds are not available.

If your refund request does not meet eligibility requirements, you will be notified with a reason. If you have additional questions, please contact requestrefund@proliancesurgeons.com.

For general billing, or insurance-related inquiries, please contact the Billing Department at (206) 838-7782.

You can pay your bill using the following options:

• By Phone: Call (206) 264-8100 and follow the prompts.
• Online: Take Me to Bill Pay
• By Mail: If you received a bill in the mail, follow the instructions provided for payment.