Job Posted June 8, 2022

Community Liaison

Opening with Proliance Puget Sound Orthopaedics
Job Role: Administrative
Job Type: Full Time

Overview

Position Summary

Under the direction of the practice administrator, the community liaison establishes and maintains excellent relationships with referring providers, patients and the community on behalf of Puget Sound Orthopaedics. The community liaison must have superb communication and social networking skills. They are responsible for managing business partnerships with referral sources and executing marketing tasks on behalf of the clinic.

Referral Outreach Responsibilities:
• Educate patients, referring providers and other referral sources on the services and amenities provided at Puget Sound Orthopaedics
• Travel the surrounding Tacoma, Lakewood and Gig Harbor areas to perform referring clinic drop-ins, schedule meetings and develop contacts and referral sources
• Obtain comprehensive knowledge of the organization’s markets including key referral sources and patients
• Identify opportunities for partnering and growth
• Maintain contact with referring clinics by phone and email
• Report clinical outreach efforts to practice administrator and physicians
• Build brand awareness throughout the community; attend and participate in community events
• Survey referral sources to identify procedural issues that inhibit referrals

Marketing Responsibilities:
• Create and implement print and digital advertising campaigns
• Manage the practice’s online reputation on Google, Healthgrades, Vitals, Yelp and other review sites
• Monitor and manage the practice’s SEO campaign alongside digital marketing agency; edit and write educational blog posts and website content
• Collaborate closely with the Proliance marketing team
• Facilitate development, design and ongoing maintenance of the website
• Work with new and incoming physicians to create an effective marketing plan that will assist in the growth of their practice
• Assist in the creation of print advertisements
• Regularly post engaging content for all social media platforms owned by Puget Sound Orthopaedics, including Facebook, LinkedIn and YouTube
• Design, order and distribute marketing materials on behalf of the practice
• Work with videography team to create compelling and informative videos
• Analyze patient satisfaction scores through internal survey platform; take action as needed
• Compose annual marketing plan and budget
• Manage philanthropic giving and sponsorships

Administrative and Employee Engagement Responsibilities:
• Order uniforms, name tags and badges for employees
• Open mail and disperse packages daily
• Assist HR department in posting and removing job descriptions to the Proliance website
• Lead the Event Committee with the purpose of boosting employee morale; plan office events and employee appreciation activities, organize donation drives, disburse birthday gifts and discover new ways to create a positive office environment
• Assist administrator in other duties as requested

• Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
• Computer savvy
• Superior oral and written communication skills
• Must be able to organize work and establish procedures
• Must be able to speak, read, and write the English language
• Must be skilled in computer/keyboard functions
• Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
• Self-motivated; able to work independently

EDUCATION:
High school diploma or GED. Bachelor’s degree in marketing, public relations, communications or related field preferred.

JOB-RELATED EXPERIENCE:
Minimum 1 year of marketing, sales or account development experience.

PHYSICAL REQUIREMENTS:
Required to sit, stand and walk continuously. Work is of moderate demand with occasional lifting of up to 25 pounds. Activities include stooping, bending, pushing, pulling, reaching, and occasional kneeling, crawling, and squatting. High frequency of telephone usage and computer keyboarding is present. Have the ability to see, hear, and speak continuously at a level to meet all functions of the job. Work is of high attention and mental demands including the ability to prioritize and process with accuracy.

CONDITIONS:
Working schedule is during normal business hours of 8:00 AM to 5:00 PM, Monday through Friday. May be required to work overtime, if necessary to meet work assignment deadlines or meet the needs of the employer, work overtime, or have work schedule adjusted to practice volume. The position will be based out of the Tacoma clinic location.

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting team members from COVID-19?
Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination upon hire, or proof of a medical or religious exemption.

Proliance Surgeons offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!


Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.


All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. 

Care Center

1724 W. Union Suite 100
Tacoma, WA 98405-2099

(253) 752-1160

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