Job Posted July 21, 2021

NextGen Application Analyst

Opening with Proliance Surgeons, Inc.
Job Role: Administrative
Job Type: Full Time


Position Summary

The individual reports to the Senior Manager of Application Services with focus on support of our care center applications.  They will exercise full use of application standard principles, theories and concepts related to technical discipline and provide solutions to a variety of moderate to complex problems. Participate and lead activities relative to required applications with new Care Centers joining Proliance.

Establish and implement new or revised system requirements or procedures.  Analyze user requirements, develop and implement systems for moderately complex processes and initiate corrective action as needed to stay on schedule.  Provide daily support of applications, training of care center staff in existing and new clinical/business applications, support workflow analysis, improvement of efficacy within application and creation of technical and training documentation.

The key duties and responsibilities of the IT Application Analyst include, but are not limited to:

  • Installation, maintenance and support of software/systems to ensure optimal utilization
  • Works closely with customers and support partners to identify and troubleshoot problems and provide resolutions
  • Participate and lead problem management and troubleshooting teams on application centered issues
  • Design and coordination of system configurations
  • Work with Ambulatory Surgery Centers, Care Center staff to perform analyses, development and improvements of workflows
  • Education of customers in efficient and effective use of applications
  • Lead and/or support of moderately complex projects or systems, which include planning and coordinating projects or tasks
  • Implementation of application relative to merger activities, onboarding and domain migrations
  • Provide technical and operational guidance to ensure installed systems function effectively
  • Gather requirements, analysis and determine effective technology solutions on behalf of the business needs
  • Assist in development and testing of interfaces
  • Development and execution of application test plans in line with upgrades, patches, infrastructure and/or desktop configuration
  • Create and maintain application technical support documentation
  • Develop and maintain application end user and super user training curriculum as well as training our end users on the applications
  • Maintain up to date knowledge/training in all applications supported within the department
  • Triage, support and respond to reported incidents within agreed to customer support service level agreements
  • Perform rotational support on-call duties
  • Perform other duties as required

The essential qualities necessary include, but are not limited to:

  • Working knowledge of Information System principles which include: requirements definition, analysis, design, systems integration, development and execution of test plans
  • Must have ability to exercise independent judgment in planning, organizing, and performing systems analyst tasks
  • Exceptional analytical skills
  • Ability to communicate technical issues to non-technical individuals
  • Excellent ability to build and maintain interpersonal relationships
  • Ability to effectively work with management, staff, physicians and vendors
  • Accept change in a positive and professional manner
  • Knowledgeable in Meaningful Use and ICD10
  • Understanding of Interfaces/ HL7
  • Ability to support multiple system platforms
  • Experience with training super users and end users
  • Written abilities in technical and support documentation
  • Experienced with Citrix environments
  • SQL DBA understanding
  • Knowledgeable of HIPAA privacy and security laws
  • BA/BS in Business or Computer Science or related field or equivalent experience
  • Minimum of four (4) years’ experience with healthcare or clinical systems
  • 2-3 years with ambulatory healthcare preferred
  • Experience supporting Orthopedics, ENT and Ambulatory Surgery Centers a preferred
  • NextGen EHR and Practice Management or Amkai experience a plus
  • Knowledgeable of application architecture
  • Knowledgeable of database configurations, queries and elements
  • ITIL certifications a plus
  • Valid WA driver’s license, insurance and dependable vehicle

  • Sitting for extended periods of time
  • Manual dexterity required for use of computer keyboard
  • This position may be stressful at times
  • Working 40 hours per week. Some responsibilities may require longer work hours in order to complete assignments

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting team members from COVID-19?
Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination upon hire, or proof of a medical or religious exemption.

Proliance Surgeons offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!

Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.

All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. 

805 Madison St Suite 901
Seattle, WA 98104


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