Job Posted September 20, 2021

Patient Access Representative

Opening with Proliance Puget Sound Orthopaedics
Job Role: Administrative
Job Type: Full Time

Overview

Position Summary

Clinic Summary

Established in 1990 as Lakewood Orthopaedic Surgeons, Puget Sound Orthopaecis serves the Puget Sound region with comprehensive orthopaedic care in musculoskeletal disorders. Our team comprises of 18 physicians with specialties ranging from joint replacement, shoulder care, spinal care, hand and upper extremity treatment, to sports medicine and podiatric care. They work with our certified physician’s assistants and a 100-member support staff to ensure a high level of contact and ongoing patient education. We work together with the centralized goal of delivering expert, individualized and compassionate care to every patient.

Position Summary

The patient access representative provides an essential role on our call center and front office teams. The position is responsible for scheduling patient appointments, gathering accurate patient demographic information and providing outstanding customer service as the first point of contact for patients to our clinic. Remote option available.

  • Serves as telephone and office point of contact for practice
  • Processes all patients for appointments and documentation
  • Checks eligibility; obtains insurance authorizations and referrals prior to appointment
  • Performs patient demographic and appointment data entry for billing systems
  • Assists in patient computer and chart record maintenance
  • Triages, facilitates, and directs communication between patients and physicians
  • Triages incoming information received via fax, courier, and mail
  • Collects insurance co-payments prior to patient’s appointments
  • Posts all disability forms for patient accounts to process to insurance companies
  • Assists in all general clerical duties
  • Adheres to practice’s Risk Management and Accounts Receivable standards
  • Performs similar and incidental duties as assigned
  • Distribute new patient paperwork to doctors for approval to see patient
  • Provide technical assistance and support to all computer system users
  • Work directly with Proliance IT to resolve issues
  • Train staff on specific program/software features

The essential qualities necessary include, but are not limited to:

  • Exceptional customer service skills
  • Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
  • Adapt well to change
  • Be able to multi-task in a busy environment
  • Maintain professionalism in stressful situations
  • Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)

Education/Experience

  • High school diploma or GED
  • Completion of medical terminology or anatomy/physiology course or course work in a related field preferred.

Skills/Knowledge/Abilities

  • Knowledge of medical terminology and basic orthopaedic anatomy
  • Provides exceptional customer service
  • Adapt well to change
  • Be able to multi-task in a busy environment
  • Maintain professionalism in stressful situations
  • Skill in using a computer

  • Required to stand and walk continuously
  • Occasional lifting of up to 100 pounds; frequent lifting of up to 25 – 30 pounds
  • Frequent stooping, bending, pushing, pulling, reaching, and occasional kneeling, crawling and squatting
  • High frequency of telephone usage and computer keyboard
  • Ability to see, hear, and speak continuously at a level to meet all essential functions of the job
  • Ability to prioritize and process with accuracy

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting team members from COVID-19?
Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination upon hire, or proof of a medical or religious exemption.

Proliance Surgeons offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!


Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.


All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. 

7308 Bridgeport Way W. Suite 201
Lakewood, WA 98499-8000

(253) 582-1617

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