Job Posted August 16, 2021

Patient Care Coordinator

Opening with Proliance Skagit Northwest Orthopedic Surgery Center
Job Role: Administrative
Job Type: Full Time


Position Summary

This position is responsible for the professional and efficient managing of visitors, patients, telephone calls and messages, as well as a variety of clerical duties that support consumer services, information and referral and the operation and presentation of a professional office.

  • Promptly, accurately, professionally and courteously receives 100% of all telephone calls and visitors
  • Promptly, accurately, professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages
  • Adept at using all features of the telephone system and voice mail
  • Ensures that common reception areas are equipped with office supplies as needed
  • Maintains a thorough working knowledge of and adheres to organization/project policies, regulations and procedures
  • Keeps immediate supervisor well-informed of activities, results of efforts and problems identified/potential problems; recommends corrective actions to immediate supervisor
  • Respects confidentiality in discussing patient, staff and organizational matters
  • Maintains confidentiality of organization fiscal and personnel related information
  • Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the administrator
  • Adept at using the One Health Port (OHP) web-site and other Insurance Carrier websites to research patient insurance information and referrals
  • As needed, assists with clerical tasks to include typing, filing, data entry and proofreading
  • Exhibits genuine concern for patients and always conducts oneself appropriately and professionally
  • Develops and maintains comprehensive knowledge of community resources
  • Ensures all patient intake information data entry is done accurately and in a timely manner
  • Reports to work regularly and on time
  • Assists in other duties as needed and directed

General Competencies Required:


  • Demonstrates attention to detail
  • Identifies and resolves problems in a timely manner
  • Gathers and analyzes information skillfully
  • Develops alternative solutions
  • Uses reason, even when dealing with emotional topics
  • Assesses own strengths and weaknesses
  • Displays critical/creative thinking
  • Possess necessary expertise to accomplish all tasks
  • Seeks self improvement
  • Learns new skills to improve job performance


  • Conserves organizational resources
  • Shows respect and sensitivity for cultural differences
  • Promotes a harassment-free environment
  • Treats people with respect
  • Strives for personal and organizational excellence
  • Inspires the trust of others
  • Works ethically and with integrity
  • Follows policies and procedures
  • Completes tasks correctly and on time
  • Supports organization’s goals, values, and policies


  • Strives for continuous improvement and solicits customer feedback to improve service
  • Timely response to requests for information, service, and assistance
  • Maintains confidentiality
  • Demonstrates a positive and productive attitude
  • Displays self-control and keeps emotions under control, even under pressure
  • Remains open to others’ ideas and tries new things
  • Speaks clearly; listens and gets clarification
  • Exhibits objectivity and openness to others’ views
  • Able to read and interpret written information
  • Writes clearly, accurately, and concisely
  • Looks for ways to improve and promote quality; makes recommendations for improvements
  • Positive role model; exhibits confidence in self and others
  • Demonstrates accuracy and thoroughness
  • Teaches, coaches, inspires, mentors, empowers others
  • Exhibits sound and accurate judgment and logical reasoning


  • Completes tasks on time or notifies appropriate person with an alternate plan
  • Observes safety and security procedures; reports unsafe conditions
  • Displays willingness to make decisions
  • Measures self against standard of excellence
  • Follows instructions and responds to management directions
  • Uses equipment and materials according to policy
  • Takes responsibility for own actions
  • Prioritizes and plans work activities
  • Manages competing demands; uses time effectively
  • Is consistently at work and on time
  • Able to deal with frequent changes, delays, or unexpected events
  • Accepts responsibility; exceeds organizational standards
  • Uses resources effectively and efficiently
  • Anticipates and plans accordingly
  • Works to improve team and organizational climate


  • High school diploma or general education degree (GED); At least three months related experience and/or training; or equivalent combination of education and experience.



  • To perform this job successfully, an individual must have working knowledge of: Internet Explorer; Microsoft Excel; Microsoft Outlook; Microsoft Word; Windows Operating System, NextGen PM, NextGen EHR, Amkai and Phreesia
  • Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to patients, providers, and other employees of the organization
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations

  • Frequently required to stand, walk,  and sit
  • Regularly required to use hands to finger, handle, or feel
  • Occasionally required to reach with hands and arms
  • Regularly required to talk or hear
  • Must frequently lift and/or move up to 10 lbs. and occasionally lift and/or move up to 50 lbs.
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting team members from COVID-19?
Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination upon hire, or proof of a medical or religious exemption.

Proliance Surgeons offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!

Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.

All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. 

1401 S. LaVenture Road
Mount Vernon, WA 98274-6033

(360) 424-2485


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