Job Posted January 9, 2022

Patient Service Representative

Opening with Proliance Surgeons Three Rivers Ear, Nose & Throat
Job Role: Administrative
Job Type: Part Time


Position Summary

Proliance Surgeons, Three Rivers Ear, Nose & Throat is seeking a full-time Patient Services Representative to join our team. This position is primarily responsible for front line patient contact/greeting, answering phones, scheduling appointments, registering patients, and maintaining a smooth patient flow in the clinic setting.

30-35 hrs/week

  • Greeting patients. Check in and register patients.
  • Collect all intake forms and review for completeness, collecting and verifying insurance information, collecting co-pays and account balances.
  • Answer incoming calls and direct them accordingly.
  • Understand insurance plan requirements related to scheduling.
  • Schedule appointments and determine needed clinical information prior to scheduling patients.
  • Obtain patient medical records, lab reports, x-ray reports, hospital notes, referral information, etc. as needed.
  • Other tasks as assigned by the Clinic Manager

The essential qualities necessary include, but are not limited to:

  • Superior customer service skills and professional demeanor.
  • Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
  • Understanding of and adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA).
  • Ability to multi-task and work independently.


  • High School education or GED required.
  • Customer service experience required.
  • Medical office experience desired, ENT preferred
  • NextGen Practice Management & EMR experience desired


  • Ability to multitask and utilize critical thinking and communication
  • Ability to prepare records in accordance with detailed instructions
  • Skill in organizing and reporting information that is accurate and complete
  • Understanding the need for and evidence of consistent respect for confidentiality
  • Ability to maintain composure in stressful situations and to remain objective
  • Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients
  • Skill in establishing and maintaining effective working relationships with all staff
  • Consistency and timeliness in attendance
  • Excellent customer service and phone skills
  • Patient and pleasant personality
  • Ability to self-direct and work independently ensuring all work is completed in a timely manner
  • Demonstrates a strong commitment to the organization and is expected to follow instructions from his/her immediate supervisor, physician, clinic manager or administrator.
  • Employees are expected to conform to the policies set forth in the Employee Handbook.
  • Must continually demonstrate the safety procedures for the clinic and utilize universal precautions where appropriate.
  • The employee must be capable of efficiently but warmly interacting with patients and other physicians.

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting team members from COVID-19?
Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination upon hire, or proof of a medical or religious exemption.

Proliance Surgeons offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!

Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.

All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. 

Care Center

7105 W. Hood Place Suite A103
Kennewick, WA 99336-6714

(509) 735-5552


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