Job Posted May 8, 2022

Patient Services Rep

Opening with Proliance Southwest Seattle Orthopedics
Job Role: Administrative
Job Type: Full Time


Position Summary

Clinic Summary :

Proliance Southwest Seattle Orthopedics has been operated in Burien since 1987, our mission is to provide quality orthopedic care for the Southwest Seattle Community. We provide comprehensive care in virtually all orthopedic specialties.

Position Summary 

The Patient Services Rep is responsible for patient scheduling, data entry of insurance information, general patient inquires, scanning and more. Medical office and reception experience is required, be able to learn quickly, be very detail oriented, have excellent written and verbal communication skills; and the ability to maintain composure during stressful situations. The ideal candidate will be friendly, motivated and work well in a team environment. Our valuable front office staff is our patient’s first impression of our clinic!

HOURS: Full time; Monday – Friday

The Patient Services Rep is expected to perform position-related duties that include, but are not limited to:

  • Provide excellent patient service
  • Checking insurance eligibility and obtaining referrals
  • Checking patients in/out, data entry of insurance information, pcp, pharmacy etc
  • Scheduling appointments and interpreters (as needed)
  • Collecting patient copays and balances
  • Answering multi-line phones and communicating messages
  • Scan documents into patient charts

Other duties as assigned

The essential qualities necessary include, but are not limited to:

  • Great interpersonal skills; demonstrating patience, composure, and cooperation; working well independently as well as with the team of physicians and staff.
  • Excellent verbal and written skills to ensure effective communication with physicians, patients, family members and the health care community
  • Knowledge of Microsoft Office including Word, Excel, Outlook
  • Excellent attention to detail
  • Excellent organizational skills and time management
  • Comprehension of basic medical terminology
  • Ability to work collaboratively under pressure, and multitask
  • EMR experience in Nextgen and EPIC a PLUS!
  • Consistency and timeliness in attendance
  • High school diploma.
  • At least 1 year of medical reception experience.
  • Data entry experience.
  • NextGen experience would be ideal.

  • Sitting for extended periods of time.
  • Manual dexterity required for use of computer keyboard.
  • This position may be stressful at times.
  • Working 40 hours per week. Some responsibilities may require longer work hours in order to complete assignments.

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting team members from COVID-19?
Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination upon hire, or proof of a medical or religious exemption.

Proliance Surgeons offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!

Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.

All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. 

Care Center

16259 Sylvester Rd SW Suite 501
Burien, WA 98166-3059

(206) 431-0835


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