Job Posted December 29, 2021

Patient Services Representative

Opening with Proliance Surgeons Seattle Neuro & Spine Surgery
Job Role: Administrative
Job Type: Full Time


Position Summary

Proliance Surgeons

Proliance is one of the largest surgical practices in the country, providing excellent care at more than 100 centers throughout Washington State.  Many of our surgeries are performed at our own ambulatory surgery centers—where costs are often lower and recovery times faster. Patients return home the day of their surgery to begin healing and rehabilitation and get back to doing what they love, faster.  Each and every associate has a crucial role as a part of our team focused on providing excellent patient care with high value for our patients, their families, employers, payors and our community.


Clinic Summary

Seattle Neuro and Spine is a freestanding surgical office with three surgeons and two physician assistants.  We treat the full spectrum of surgical conditions of the spine.


What We Stand For

At Proliance Surgeons, it is our mission to be the leader in physician-managed healthcare services.  Each associate contributes to our vision of excellent surgical and clinical care for every patient, every day.  Our values of Integrity, Leadership, Loyalty, Mutual Respect and Innovation transcend all of our relationships: our patients and their loved ones, one another as team members, our business associates and our community Every associate is expected to embrace and demonstrate these shared values.


Position Summary

The Patient Services Representative I (PSR) represents the face of Proliance Surgeons and the first impression for our patients and their loved ones.  The PSR acts as a liaison associate for patient appointments, accommodation and access to the physician.  This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity and triaging with physicians and medical assistants on acute scheduling problems.

The PSR is expected to perform position-related duties that include, but are not limited to:

  • Schedule appointments, surgeries, conferences, and meetings in person
  • Provide exemplary customer service
  • Greet and direct patients, sales personnel and visitors.
  • Check in/verify information for established and new patients, confirm insurance/referral, consent forms and all patient information are up to date in practice management software and electronic medical record systems
  • Identify payor source, verify insurance eligibility and financial status
  • Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
  • Assist patients with completion of paperwork when necessary
  • Inform patients of delay or wait time for appointments
  • Review records for completeness, print necessary updates and put records in order
  • Review physician clinic schedule for accuracy
  • Collect and post co-pays
  • Facilitate flow of patients by coordinating with medical assistants
  • Schedule interpreters for patient appointments as needed
  • Complete duties and assist others as directed
  • Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

The essential qualities necessary include, but are not limited to:


Skills and Abilities

  • Superior customer service
  • Great interpersonal skills; demonstrating patience, composure and cooperation; working well with all patients, physicians and staff.
  • Adherence to all safety, risk management and precautionary procedures, including the consistent respect for confidentiality (HIPAA)
  • Use time efficiently, with attention to quality, detail, accuracy and completion
  • Willing and able to be flexible with working varied hours and dependable with attendance
  • Ability to remove oneself personally from given situations, remaining objective
  • Able to adapt to change, delays or unexpected events while maintaining a positive mindset
  • Clear oral and written communication
  • Ability to provide feedback to improve performance
  • Self-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision
  • Ability to prepare records in accordance with detailed instructions
  • High School Diploma or the Equivalent
  • 1-2 years relevant experience in public contact, preferably in medical office environment
  • Minimum 1-year front office or reception experience, medical preferred
  • NextGen and/or EMR experience (desired)
  • Knowledge of practice management software and patient portal software is a plus

  • Work is performed in an office environment.
  • Requires corrected vision and hearing to normal range.
  • While performing the duties of this job, the associate is regularly required to talk or hear.
  • The associate is required to sit for long periods of time, stand and walk and bend and stretch.
  • Use of telephone and computer is required.  Manual dexterity required for use of computer keyboard.
  • Occasionally lifts and carries items weighing up to  40 pounds.
  • Requires working under stressful conditions or working irregular hours.

The work environment/physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

How we are protecting team members from COVID-19?
Employee and patient health and safety is our top priority. At Proliance, we are adhering to CDC, State and local orders regarding COVID-19 and have implemented processes and precautions across our facilities to prevent the spread of COVID-19.

Following the most recent vaccination mandate for healthcare workers in Washington State, and our commitment to the health and safety of our employees and patients, all Proliance employees will be required to provide proof of full vaccination upon hire, or proof of a medical or religious exemption.

Proliance Surgeons offers a generous benefits package including Medical/RX, Dental, Vision, 401k with profit sharing and more! Plus ALL of our employees enjoy the free perks of our employee purchasing program offering a variety of discounts on purchases made every day – including cell phone service!

Proliance Surgeons is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills to apply.

All employment decisions at Proliance Surgeons are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. 

Care Center

801 Broadway Suite 617
Seattle, WA 98122-4319

(206) 623-1588


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