Resources

Notice of Network Security Incident

Your privacy and security are our top priorities
We work tirelessly to reinforce our existing cybersecurity protocols
Please read the notice below for more information regarding our network security incident

Dear Valued Patients,

We regret to inform you that Proliance Surgeons experienced a cyberattack that affected certain systems on our network. Some systems and files were encrypted, and unauthorized access resulted in the removal of a limited number of files. We want to assure you that as soon as we became aware of this issue, we launched an immediate and thorough investigation, engaged law enforcement, and notified individuals whose personal information was present in the above-mentioned files.

To ensure a comprehensive response, we sought the expertise of leading third-party cybersecurity professionals experienced in handling incidents of this nature. After a thorough forensic investigation, we discovered on May 24, 2023, that additional files may have contained personal information, and may have been accessed by an unauthorized party on or around February 11, 2023. The investigation has not determine specific access to additional patient information, but we wanted to inform our patients out of an abundance of caution. Rest assured, we are currently working to determine the specific individual information that may have been impacted, and we will notify any other affected individuals in accordance with applicable Federal and State laws.

We recommend regularly reviewing financial account statements for any signs of fraudulent activity and carefully checking explanation of benefits statements from health insurance providers. Please refer to the “Other Important Information” section below for further steps to safeguard your personal data.

Your privacy and security are our top priorities. We have taken immediate action to protect your health and personal information and are enhancing our cybersecurity protocols. We continuously evaluate and refine our practices to enhance the security and privacy of personal and protected health information, and we are implementing measures to reinforce our existing cybersecurity protocols.

For any questions or further information regarding this incident, please reach out to Proliance’s Privacy Office at 1-855-271-1765. A Proliance Surgeons’ Representative will respond to your inquiry promptly. We sincerely appreciate your understanding as we navigate through this regrettable incident. We apologize for any inconvenience this may have caused, and rest assured, we are here to support you every step of the way.

Other Important Information

1. Placing a Fraud Alert on Your Credit File

To provide an extra layer of security, we strongly recommend placing an initial 1-year "fraud alert" on your credit files, which comes at no charge. A fraud alert notifies creditors to contact you personally before opening any new accounts. Please contact any of the three major credit bureaus listed below to place a fraud alert. Once one credit bureau confirms the alert, they will notify the others.

Equifax:
P.O. Box 105069
Atlanta, GA 30348-5069
Website: Equifax Fraud Alert
Phone: (800) 525-6285

Experian:
P.O. Box 9554
Allen, TX 75013
Website: Experian Fraud Center
Phone: (888) 397-3742

TransUnion:
Fraud Victim Assistance Department
P.O. Box 2000
Chester, PA 19016-2000
Website: TransUnion Fraud Alerts
Phone: (800) 680-7289

2. Consider Placing a Security Freeze on Your Credit File

If you have significant concerns about potential fraud or identity theft, you may request a "Security Freeze" on your credit file, which is also free of charge. A security freeze generally prevents consumer reporting agencies from releasing your credit report or any related information without your explicit permission. You can request a security freeze by contacting all three nationwide credit reporting companies using the numbers provided below or by sending a written request by mail to each company:

Equifax Security Freeze:
P.O. Box 105788
Atlanta, GA 30348-5788
Website: Equifax Credit Freeze
Phone: (888)-298-0045

Experian Security Freeze:
P.O. Box 9554
Allen, TX 75013
Website: Experian Security Freeze
Phone: (888) 397-3742

TransUnion Security Freeze:
P.O. Box 160
Woodlyn, PA 19094
Website: TransUnion Credit Freeze
Phone: (888) 909-8872

To initiate the security freeze, you will need to provide your name, address, date of birth, Social Security number, and other personal information. Upon receiving your freeze request, each credit reporting company will send you a confirmation letter containing a unique PIN (personal identification number) or password. Please keep this PIN or password in a secure place, as you will need it to lift the freeze if necessary.

In the event that your personal information has been used fraudulently for tax purposes, or to open or attempt to open accounts in your name, or to commit other crimes against you, we encourage you to file a police report in your current city of residence.

3. Obtaining a Free Credit Report

Under federal law, you are entitled to receive one free credit report every 12 months from each of the major nationwide credit reporting companies mentioned above. You can request your free credit reports by calling 1-877-322-8228 or visiting the website www.annualcreditreport.com. Once you obtain your credit reports, carefully review them for any discrepancies. Look out for accounts you didn't open or inquiries from unauthorized creditors. Verify that all the information is accurate. If you have any questions or notice any incorrect details, please contact the respective credit reporting company.

4. Protecting Your Health Information

To protect yourself from medical identity theft, we offer the following recommendations:

Only share your health insurance cards with your healthcare providers and immediate family members covered under your insurance plan or involved in your medical care.
Thoroughly review the "explanation of benefits" statements you receive from your health insurance company. If you encounter any unfamiliar items, promptly contact your insurance company or healthcare provider. If needed, request copies of your medical records from February 11, 2023, to the present.
Request a current year-to-date report from your insurance company, detailing all services provided to you as a beneficiary. If you identify any unrecognized items, follow up with your insurance company or healthcare provider.

5. Additional Helpful Resources

Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission (FTC) recommends that you check your credit reports periodically. Checking your credit report periodically can help you spot problems and address them quickly.

In the unfortunate event that you do come across any suspicious activity or suspect that your personal information is being misused, we sincerely urge you to reach out to your local law enforcement agency and file a police report. It would be greatly appreciated if you could acquire a copy of the police report, as it often contains crucial information that can help clear your name of any fraudulent debts. Additionally, if you feel it necessary, you have the option to lodge a complaint with the esteemed Federal Trade Commission (FTC). You can contact them online at www.ftc.gov/idtheft, via phone at 1-877-IDTHEFT (1-877-438-4338), or by mail at Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Rest assured, your complaint will be added to the FTC's esteemed Identity Theft Data Clearinghouse, thereby aiding law enforcement agencies in their investigations. Moreover, the FTC can provide you with valuable information regarding fraud alerts and security freezes.

We sincerely apologize for the inconvenience and concern caused by this unfortunate incident. Please know that your trust and well-being are of utmost importance to us, and we want to assure you that we are taking every necessary step to strengthen our security measures and prevent such incidents from happening in the future. We value your continued support and the opportunity to serve you with the highest level of care.

If you have any further questions or need additional assistance, please do not hesitate to reach out to our Privacy Office at 1-855-271-1765. We are here to address your concerns and provide you with the support you need. Thank you for your understanding and patience as we work diligently to resolve this matter.